ENT-374 Support ticket is created without enterprise tags for Anonymous users.

common/djangoapps/util/tests/test_submit_feedback.py

@@ -520,6 +520,48 @@ class SubmitFeedbackTest(EnterpriseServiceMockMixin, TestCase):
         self._assert_zendesk_called(zendesk_mock_instance, ticket_id, ticket, ticket_update)
         self._assert_datadog_called(datadog_mock, datadog_tags)
 
+    @httpretty.activate
+    @override_settings(ZENDESK_CUSTOM_FIELDS=TEST_ZENDESK_CUSTOM_FIELD_CONFIG, ENABLE_ENTERPRISE_INTEGRATION=True)
+    def test_request_with_anonymous_user_without_enterprise_info(self, zendesk_mock_class, datadog_mock):
+        """
+        Test tags related to enterprise should not be there in case an unauthenticated user.
+        """
+        ticket_id = 42
+        self.mock_enterprise_learner_api()
+        user = self._anon_user
+
+        zendesk_mock_instance = zendesk_mock_class.return_value
+        zendesk_mock_instance.create_ticket.return_value = ticket_id
+        datadog_valid_tags = ["issue_type:{}".format(self._anon_fields["issue_type"])]
+        datadog_invalid_tags = ['learner_type:enterprise_learner']
+
+        resp = self._build_and_run_request(user, self._anon_fields)
+        self.assertEqual(resp.status_code, 200)
+
+        expected_datadog_calls = [mock.call.increment(views.DATADOG_FEEDBACK_METRIC, tags=datadog_valid_tags)]
+        self.assertEqual(datadog_mock.mock_calls, expected_datadog_calls)
+
+        not_expected_datadog_calls = [mock.call.increment(views.DATADOG_FEEDBACK_METRIC, tags=datadog_invalid_tags)]
+        self.assertNotEqual(datadog_mock.mock_calls, not_expected_datadog_calls)
+
+    @httpretty.activate
+    @override_settings(ZENDESK_CUSTOM_FIELDS=TEST_ZENDESK_CUSTOM_FIELD_CONFIG, ENABLE_ENTERPRISE_INTEGRATION=True)
+    def test_tags_in_request_with_auth_user_with_enterprise_info(self, zendesk_mock_class, datadog_mock):
+        """
+        Test tags related to enterprise should be there in case the request is generated by an authenticated user.
+        """
+        ticket_id = 42
+        self.mock_enterprise_learner_api()
+        user = self._auth_user
+
+        zendesk_mock_instance = zendesk_mock_class.return_value
+        zendesk_mock_instance.create_ticket.return_value = ticket_id
+        datadog_valid_tags = ['learner_type:enterprise_learner']
+
+        resp = self._build_and_run_request(user, self._auth_fields)
+        self.assertEqual(resp.status_code, 200)
+        self._assert_datadog_called(datadog_mock, datadog_valid_tags)
+
     def test_get_request(self, zendesk_mock_class, datadog_mock):
         """Test that a GET results in a 405 even with all required fields"""
         req = self._request_factory.get("/submit_feedback", data=self._anon_fields)

openedx/features/enterprise_support/api.py

@@ -162,6 +162,9 @@ class EnterpriseApiClient(object):
                 a response. This exception is raised for both connection timeout and read timeout.
 
         """
+        if not user.is_authenticated():
+            return None
+
         api_resource_name = 'enterprise-learner'
 
         cache_key = get_cache_key(