Add more information to Zendesk tickets and make the information more readable

common/djangoapps/util/tests/test_submit_feedback.py

@@ -49,7 +49,9 @@ class SubmitFeedbackTest(TestCase):
             "/submit_feedback",
             data=fields,
             HTTP_REFERER="test_referer",
-            HTTP_USER_AGENT="test_user_agent"
+            HTTP_USER_AGENT="test_user_agent",
+            REMOTE_ADDR="1.2.3.4",
+            SERVER_NAME="test_server"
         )
         req.user = user
         return views.submit_feedback(req)
@@ -159,8 +161,10 @@ class SubmitFeedbackTest(TestCase):
                             "public": False,
                             "body":
                             "Additional information:\n\n"
-                            "HTTP_USER_AGENT: test_user_agent\n"
-                            "HTTP_REFERER: test_referer"
+                            "Client IP: 1.2.3.4\n"
+                            "Host: test_server\n"
+                            "Page: test_referer\n"
+                            "Browser: test_user_agent"
                         }
                     }
                 }
@@ -212,8 +216,10 @@ class SubmitFeedbackTest(TestCase):
                             "body":
                             "Additional information:\n\n"
                             "username: test\n"
-                            "HTTP_USER_AGENT: test_user_agent\n"
-                            "HTTP_REFERER: test_referer"
+                            "Client IP: 1.2.3.4\n"
+                            "Host: test_server\n"
+                            "Page: test_referer\n"
+                            "Browser: test_user_agent"
                         }
                     }
                 }

common/djangoapps/util/views.py

@@ -190,8 +190,13 @@ def submit_feedback(request):
         except ValidationError:
             return build_error_response(400, "email", required_field_errs["email"])
 
-    for header in ["HTTP_REFERER", "HTTP_USER_AGENT"]:
-        additional_info[header] = request.META.get(header)
+    for header, pretty in [
+        ("HTTP_REFERER", "Page"),
+        ("HTTP_USER_AGENT", "Browser"),
+        ("REMOTE_ADDR", "Client IP"),
+        ("SERVER_NAME", "Host")
+    ]:
+        additional_info[pretty] = request.META.get(header)
 
     success = _record_feedback_in_zendesk(realname, email, subject, details, tags, additional_info)
     _record_feedback_in_datadog(tags)