Merge pull request #16559 from edx/waheed/LEARNER-2862-tag-enterprise-tickets

Added tag enterprise tickets functionality.

lms/djangoapps/support/static/support/jsx/errors_list.jsx

@@ -6,7 +6,9 @@ import PropTypes from 'prop-types';
 
 class ShowErrors extends React.Component {
   render() {
-    window.scrollTo(0, 0);
+    if (this.props.errorList.length > 0) {
+      window.scrollTo(0, 0);
+    }
     return this.props.errorList.length > 0 &&
       <div className="col-sm-12">
         <div className="alert alert-danger" role="alert">

lms/djangoapps/support/static/support/jsx/single_support_form.jsx

@@ -42,6 +42,7 @@ class RenderForm extends React.Component {
           body: $('#message').val(),
           uploads: $.map($('.uploaded-files button'), n => n.id),
         },
+        tags: this.props.context.zendeskTags,
       };
 
     let course;

lms/djangoapps/support/views/contact_us.py

@@ -6,7 +6,8 @@ from django.views.generic import View
 from edxmako.shortcuts import render_to_response
 from student.models import CourseEnrollment
 
-from openedx.core.djangoapps.site_configuration import helpers
+from openedx.core.djangoapps.site_configuration import helpers as configuration_helpers
+from openedx.features.enterprise_support import api as enterprise_api
 
 
 class ContactUsView(View):
@@ -16,12 +17,27 @@ class ContactUsView(View):
 
     def get(self, request):
         context = {
-            'platform_name': helpers.get_value('platform_name', settings.PLATFORM_NAME),
+            'platform_name': configuration_helpers.get_value('platform_name', settings.PLATFORM_NAME),
             'zendesk_api_host': settings.ZENDESK_URL,
             'access_token': settings.ZENDESK_OAUTH_ACCESS_TOKEN,
             'custom_fields': settings.ZENDESK_CUSTOM_FIELDS
         }
+
+        # Tag all issues with LMS to distinguish channel in Zendesk; requested by student support team
+        zendesk_tags = ['LMS']
+
+        # Per edX support, we would like to be able to route feedback items by site via tagging
+        current_site_name = configuration_helpers.get_value("SITE_NAME")
+        if current_site_name:
+            current_site_name = current_site_name.replace(".", "_")
+            zendesk_tags.append("site_name_{site}".format(site=current_site_name))
+
         if request.user.is_authenticated():
             context['user_enrollments'] = CourseEnrollment.enrollments_for_user(request.user)
+            enterprise_learner_data = enterprise_api.get_enterprise_learner_data(site=request.site, user=request.user)
+            if enterprise_learner_data:
+                zendesk_tags.append('enterprise_learner')
+
+        context['zendesk_tags'] = zendesk_tags
 
         return render_to_response("support/contact_us.html", context)

lms/templates/support/contact_us.html

@@ -4,7 +4,7 @@
 from django.core.urlresolvers import reverse
 from django.utils.translation import ugettext as _
 
-from openedx.core.djangolib.js_utils import js_escaped_string
+from openedx.core.djangolib.js_utils import js_escaped_string, dump_js_escaped_json
 %>
 
 <%inherit file="../main.html"/>
@@ -33,9 +33,10 @@ from openedx.core.djangolib.js_utils import js_escaped_string
             'loginQuery': "/login${login_query() | n, js_escaped_string}",
             'dashboardUrl': "${reverse('dashboard') | n, js_escaped_string}",
             'homepageUrl': "${marketing_link('ROOT') | n, js_escaped_string}",
-            'zendeskApiHost': "${zendeskApiHost | n, js_escaped_string}",
+            'zendeskApiHost': "${zendesk_api_host | n, js_escaped_string}",
             'accessToken': "${access_token | n, js_escaped_string}",
-            'customFields': "${custom_fields | n, js_escaped_string}",
+            'customFields': ${custom_fields | n, dump_js_escaped_json},
+            'zendeskTags': ${zendesk_tags | n, dump_js_escaped_json},
         }
 
         % if user.is_authenticated():