<h3>Why is Georgetown University joining edX?</h3>
<p>Georgetown University, the oldest Catholic and Jesuit university in America, has a long history of providing courses of the highest quality through its schools of foreign service, law, medicine, nursing, business, as well as the arts and sciences. GeorgetownX courses, and the mission-driven Georgetown faculty, will provide a new perspective from which the hundreds of thousands of edX learners can benefit.</p>
<p>Georgetown offers a world-class learning experience focused on educating the whole person through exposure to different faiths, cultures and beliefs. Georgetown's global perspective with presences in Qatar, Shanghai, Santiago, Buenos Aires and London aligns with edX's mission to extend access to education around the world and to perform research into how students learn and how technology can transform learning both on-campus and online.</p>
<p>As with all consortium members, the values of Georgetown are aligned with those of edX. Georgetown and edX are both committed to expanding access to education to learners of all ages, means, and backgrounds. Both institutions are also committed to the non-profit model. We value principle not profit.</p>
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<h3>How many GeorgetownX courses will be offered initially? When?</h3>
<p>Initially, GeorgetownX will begin offering edX courses in the fall of 2013. The courses, which will offer students the opportunity to explore a variety of subjects, will be of the same high quality and rigor as those offered on the Georgetown University campus.</p>
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<h3>Will edX be adding additional X Universities?</h3>
<p>More than 200 institutions from around the world have expressed interest in collaborating with edX since Harvard and MIT announced its creation in May. EdX is focused above all on quality and developing the best not-for-profit model for online education. In addition to providing online courses on the edX platform, the "X University" Consortium will be a forum in which members can share experiences around online learning. Harvard, MIT, UC Berkeley, the University of Texas system and the other consortium members will work collaboratively to establish the "X University" Consortium, whose membership will expand to include additional "X Universities". Each member of the consortium will offer courses on the edX platform as an "X University." The gathering of many universities' educational content together on one site will enable learners worldwide to access the offered course content of any participating university from a single website, and to use a set of online educational tools shared by all participating universities.</p>
<p>edX will actively explore the addition of other institutions from around the world to the edX platform, and looks forward to adding more "X Universities."</p>
<p>The edX Member Services Manager is responsible for both defining support best practices and directly supporting edX members by handling or routing issues that come in from our websites, email and social media tools. We are looking for a passionate person to help us define and own this experience. While this is a Manager level position, we see this candidate quickly moving through the ranks, leading a larger team of employees over time. This staff member will be running our fast growth support organization.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
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</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li>5-8 years in a call center or support team management</li>
<li>5-8 years in a call center or support team management</li>
<li>Exemplary customer service skills</li>
<li>Experience in creating and rolling out support/service best practices </li>
<li>Solid computer skills – must be fluent with desktop applications and have a basic understanding of web technologies (i.e. basic HTML)</li>
<p>The edX Member Services Associate is responsible for providing customer service and support to edX customers by handling or routing issues that come in from our websites, email and social media tools. </p>
<p><strong>Responsibilities:</strong></p>
<h3><strong>DIRECTOR OF PR AND COMMUNICATIONS</strong></h3>
<p>The edX Director of PR & Communications is responsible for creating and executing all PR strategy and providing company-wide leadership to help create and refine the edX core messages and identity as the revolutionary global leader in both on-campus and worldwide education. The Director will design and direct a communications program that conveys cohesive and compelling information about edX's mission, activities, personnel and products while establishing a distinct identity for edX as the leader in online education for both students and learning institutions.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Resolves issues according to edX policies; escalates non-routine issues.</li>
<li>Educates members on edX policies and getting started</li>
<li>May assist new members with edX procedures and processing registration issues.</li>
<li>Provides timely follow-up and resolution to issues.</li>
<li>May specialize in specific area of operation or handle more complex issues.</li>
<li>A passion for doing the right thing - at edX the member is always our top priority.<br>
</li>
<li>Develop and execute goals and strategy for a comprehensive external and internal communications program focused on driving student engagement around courses and institutional adoption of the edX learning platform.</li>
<li>Work with media, either directly or through our agency of record, to establish edX as the industry leader in global learning.</li>
<li>Work with key influencers including government officials on a global scale to ensure the edX mission, content and tools are embraced and supported worldwide.</li>
<li>Work with marketing colleagues to co-develop and/or monitor and evaluate the content and delivery of all communications messages and collateral.</li>
<li>Initiate and/or plan thought leadership events developed to heighten target-audience awareness; participate in meetings and trade shows</li>
<li>Conduct periodic research to determine communications benchmarks</li>
<li>Inform employees about edX's vision, values, policies, and strategies to enable them to perform their jobs efficiently and drive morale.</li>
<li>Work with and manage existing communications team to effectively meet strategic goals.</li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li>1-3 years prior experience in customer service role.</li>
<li>Excellent customer service skills.</li>
<li>Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.</li>
<li>Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.</li>
<li>Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.</li>
<li>Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.</li>
<li>Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.</li>
<li>Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.</li>
<li>College degree preferred.</li>
<li>Basic computer skills.</li>
<li>Ten years of experience in PR and communications</li>
<li>Ability to work creatively and provide company-wide leadership in a fast-paced, dynamic start-up environment required</li>
<li>Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.</li>
<li>Experience in working in successful consumer-focused startups preferred</li>
<li>PR agency experience in setting strategy for complex multichannel, multinational organizations a plus.</li>
<li>Extensive writing experience and simply amazing oral, written, and interpersonal communications skills</li>
<li>B.A./B.S. in communications or related field</li>
</ul>
<p>If you are interested in this position, please send an email to <ahref="mailto:jobs@edx.org">jobs@edx.org</a>.</p>
