help.html

<%! from django.core.urlresolvers import reverse %>
<%inherit file="../main.html" />

<%namespace name='static' file='../static_content.html'/>

<%block name="title"><title>edX Help</title></%block>

<section class="static-container help">
  <h1>Help</h1>
  <hr class="horizontal-divider">

  <section class="questions">
    <article class="response">
      <h2>I tried to sign up, but it says the username is already taken.</h2>
      <p>If you have previously signed up for an MITx account, you already have an edX account and can log in with your existing username and password. If you don’t have an MITx account and received this error, it's possible that someone else has already signed up with that username. Please try a different, more unique username &ndash; for example, try adding a random number to the end.</p>
    </article>
    <article class="response">
      <h2>How will I know that the course I have signed up for has started?</h2>
      <p>The start date for each course is listed on the right-hand side of the Course About page.</p>
    </article>
    <article class="response">
      <h2>I just signed up into edX. I have not received any form of acknowledgement that I have enrolled.</h2>
      <p>You should receive a single activation e-mail. If you did not, it may be because:</p>
      <ul>
        <li>There was a typo in your e-mail address.</li>
        <li>The activation e-mail was caught by your spam filter. Please check your spam folder.</li>
        <li>You may be using an older browser. We recommend downloading the current version of Firefox or Chrome.</li>
        <li>JavaScript is disabled in your browser. Please confirm it is enabled.</li>
        <li>If you run into issues, try recreating your account. There is no need to do anything about the old account, if any. If it is not activated through the link in the e-mail, it will disappear later.</li>
      </ul>
    </article>
  </section>

  <section class="emails">
    <h2>Help email</h2>

    <ul>
      <li><p>System-related questions: <a href="mailto:technical@edx.org">technical@edx.org</a></p></li>
      <li><p>Content-related questions: <a href="mailto:content@edx.org">content@edx.org</a></p></li>
      <li><p>Bug reports: <a href="mailto:bugs@edx.org">bugs@edx.org</a></p></li>
      <li><p>Suggestions: <a href="mailto:suggestions@edx.org">suggestions@edx.org</a></p></li>
    </ul>
  </section>
</section>