Improve the error message when proctoring fails

TNL-5082

edx_proctoring/api.py

@@ -1587,6 +1587,7 @@ def _get_proctored_exam_context(exam, attempt, course_id, is_practice_exam=False
             args=[attempt['id']]
         ) if attempt else '',
         'link_urls': settings.PROCTORING_SETTINGS.get('LINK_URLS', {}),
+        'tech_support_email': settings.TECH_SUPPORT_EMAIL,
     }
 
 

edx_proctoring/templates/proctored_exam/error.html

@@ -2,20 +2,16 @@
 <div class="failure sequence proctored-exam" data-exam-id="{{exam_id}}">
   <h3>
     {% blocktrans %}
-      There was a problem with your proctoring session
+      Error with proctored exam
     {% endblocktrans %}
   </h3>
 
-  <h4>
-    {% blocktrans %}
-      Your proctoring session results: <b class="failure"> Unsatisfactory </b>
-    {% endblocktrans %}
-  </h4>
-
   <p>
     {% blocktrans %}
-      Your proctoring session ended before you completed this exam, so your proctoring results are incomplete.
-      You will not be eligible to use this course for academic credit, even if you achieve a passing grade.
+      A technical error has occurred with your proctored exam. To resolve this problem, contact
+      <a href="mailto:{{tech_support_email}}">technical support</a>. All exam data, including answers
+      for completed problems, has been lost. When the problem is resolved you will need to restart
+      the exam and complete all problems again.
     {% endblocktrans %}
   </p>
   <hr>

edx_proctoring/tests/test_api.py

@@ -126,7 +126,7 @@ class ProctoredExamApiTests(LoggedInTestCase):
         self.timed_exam_expired = 'The time allotted for this exam has expired.'
         self.submitted_timed_exam_msg_with_due_date = 'After the due date has passed,'
         self.exam_time_expired_msg = 'You did not complete the exam in the allotted time'
-        self.exam_time_error_msg = 'There was a problem with your proctoring session'
+        self.exam_time_error_msg = 'A technical error has occurred with your proctored exam'
         self.chose_proctored_exam_msg = 'Follow these steps to set up and start your proctored exam'
         self.proctored_exam_optout_msg = 'Take this exam as an open exam instead'
         self.proctored_exam_completed_msg = 'Are you sure you want to end your proctored exam'

settings.py

@@ -93,3 +93,4 @@ PROCTORING_SETTINGS = {
 
 DEFAULT_FROM_EMAIL = 'no-reply@example.com'
 CONTACT_EMAIL = 'info@edx.org'
+TECH_SUPPORT_EMAIL = 'technical@example.com'