"""
Signal handling functions for use with external commerce service.
"""
from __future__ import unicode_literals
import json
import logging
from urlparse import urljoin
import requests
from django.conf import settings
from django.contrib.auth import get_user_model
from django.contrib.auth.models import AnonymousUser
from django.dispatch import receiver
from django.utils.translation import ugettext as _
from commerce.models import CommerceConfiguration
from openedx.core.djangoapps.commerce.utils import ecommerce_api_client, is_commerce_service_configured
from openedx.core.djangoapps.site_configuration import helpers as configuration_helpers
from openedx.core.djangoapps.theming import helpers as theming_helpers
from request_cache.middleware import RequestCache
from student.models import UNENROLL_DONE
log = logging.getLogger(__name__)
# pylint: disable=unused-argument
@receiver(UNENROLL_DONE)
def handle_unenroll_done(sender, course_enrollment=None, skip_refund=False, **kwargs):
"""
Signal receiver for unenrollments, used to automatically initiate refunds
when applicable.
N.B. this signal is also consumed by lms.djangoapps.shoppingcart.
"""
if not is_commerce_service_configured() or skip_refund:
return
if course_enrollment and course_enrollment.refundable():
try:
request_user = get_request_user() or course_enrollment.user
if isinstance(request_user, AnonymousUser):
# Assume the request was initiated via server-to-server
# API call (presumably Otto). In this case we cannot
# construct a client to call Otto back anyway, because
# the client does not work anonymously, and furthermore,
# there's certainly no need to inform Otto about this request.
return
refund_seat(course_enrollment)
except: # pylint: disable=bare-except
# don't assume the signal was fired with `send_robust`.
# avoid blowing up other signal handlers by gracefully
# trapping the Exception and logging an error.
log.exception(
"Unexpected exception while attempting to initiate refund for user [%s], course [%s]",
course_enrollment.user.id,
course_enrollment.course_id,
)
def get_request_user():
"""
Helper to get the authenticated user from the current HTTP request (if
applicable).
If the requester of an unenrollment is not the same person as the student
being unenrolled, we authenticate to the commerce service as the requester.
"""
request = RequestCache.get_current_request()
return getattr(request, 'user', None)
def refund_seat(course_enrollment):
"""
Attempt to initiate a refund for any orders associated with the seat being unenrolled, using the commerce service.
Arguments:
course_enrollment (CourseEnrollment): a student enrollment
Returns:
A list of the external service's IDs for any refunds that were initiated
(may be empty).
Raises:
exceptions.SlumberBaseException: for any unhandled HTTP error during communication with the E-Commerce Service.
exceptions.Timeout: if the attempt to reach the commerce service timed out.
"""
User = get_user_model() # pylint:disable=invalid-name
course_key_str = unicode(course_enrollment.course_id)
enrollee = course_enrollment.user
service_user = User.objects.get(username=settings.ECOMMERCE_SERVICE_WORKER_USERNAME)
api_client = ecommerce_api_client(service_user)
log.info('Attempting to create a refund for user [%s], course [%s]...', enrollee.id, course_key_str)
refund_ids = api_client.refunds.post({'course_id': course_key_str, 'username': enrollee.username})
if refund_ids:
log.info('Refund successfully opened for user [%s], course [%s]: %r', enrollee.id, course_key_str, refund_ids)
config = CommerceConfiguration.current()
if config.enable_automatic_refund_approval:
refunds_requiring_approval = []
for refund_id in refund_ids:
try:
# NOTE: Approve payment only because the user has already been unenrolled. Additionally, this
# ensures we don't tie up an additional web worker when the E-Commerce Service tries to unenroll
# the learner
api_client.refunds(refund_id).process.put({'action': 'approve_payment_only'})
log.info('Refund [%d] successfully approved.', refund_id)
except: # pylint: disable=bare-except
log.exception('Failed to automatically approve refund [%d]!', refund_id)
refunds_requiring_approval.append(refund_id)
else:
refunds_requiring_approval = refund_ids
if refunds_requiring_approval:
# XCOM-371: this is a temporary measure to suppress refund-related email
# notifications to students and support for free enrollments. This
# condition should be removed when the CourseEnrollment.refundable() logic
# is updated to be more correct, or when we implement better handling (and
# notifications) in Otto for handling reversal of $0 transactions.
if course_enrollment.mode != 'verified':
# 'verified' is the only enrollment mode that should presently
# result in opening a refund request.
log.info(
'Skipping refund email notification for non-verified mode for user [%s], course [%s], mode: [%s]',
course_enrollment.user.id,
course_enrollment.course_id,
course_enrollment.mode,
)
else:
try:
send_refund_notification(course_enrollment, refunds_requiring_approval)
except: # pylint: disable=bare-except
# don't break, just log a warning
log.warning('Could not send email notification for refund.', exc_info=True)
else:
log.info('No refund opened for user [%s], course [%s]', enrollee.id, course_key_str)
return refund_ids
def create_zendesk_ticket(requester_name, requester_email, subject, body, tags=None):
""" Create a Zendesk ticket via API. """
if not (settings.ZENDESK_URL and settings.ZENDESK_USER and settings.ZENDESK_API_KEY):
log.debug('Zendesk is not configured. Cannot create a ticket.')
return
# Copy the tags to avoid modifying the original list.
tags = list(tags or [])
tags.append('LMS')
# Remove duplicates
tags = list(set(tags))
data = {
'ticket': {
'requester': {
'name': requester_name,
'email': requester_email
},
'subject': subject,
'comment': {'body': body},
'tags': tags
}
}
# Encode the data to create a JSON payload
payload = json.dumps(data)
# Set the request parameters
url = urljoin(settings.ZENDESK_URL, '/api/v2/tickets.json')
user = '{}/token'.format(settings.ZENDESK_USER)
pwd = settings.ZENDESK_API_KEY
headers = {'content-type': 'application/json'}
try:
response = requests.post(url, data=payload, auth=(user, pwd), headers=headers)
# Check for HTTP codes other than 201 (Created)
if response.status_code != 201:
log.error('Failed to create ticket. Status: [%d], Body: [%s]', response.status_code, response.content)
else:
log.debug('Successfully created ticket.')
except Exception: # pylint: disable=broad-except
log.exception('Failed to create ticket.')
return
def generate_refund_notification_body(student, refund_ids): # pylint: disable=invalid-name
""" Returns a refund notification message body. """
msg = _(
"A refund request has been initiated for {username} ({email}). "
"To process this request, please visit the link(s) below."
).format(username=student.username, email=student.email)
ecommerce_url_root = configuration_helpers.get_value(
'ECOMMERCE_PUBLIC_URL_ROOT', settings.ECOMMERCE_PUBLIC_URL_ROOT,
)
refund_urls = [urljoin(ecommerce_url_root, '/dashboard/refunds/{}/'.format(refund_id))
for refund_id in refund_ids]
return '{msg}\n\n{urls}'.format(msg=msg, urls='\n'.join(refund_urls))
def send_refund_notification(course_enrollment, refund_ids):
""" Notify the support team of the refund request. """
tags = ['auto_refund']
if theming_helpers.is_request_in_themed_site():
# this is not presently supported with the external service.
raise NotImplementedError("Unable to send refund processing emails to support teams.")
student = course_enrollment.user
subject = _("[Refund] User-Requested Refund")
body = generate_refund_notification_body(student, refund_ids)
requester_name = student.profile.name or student.username
create_zendesk_ticket(requester_name, student.email, subject, body, tags)