<%! from django.utils.translation import ugettext as _ %> <%namespace name='static' file='static_content.html'/> <%! from datetime import datetime %> <%! import pytz %> <%! from django.conf import settings %> <%! from courseware.tabs import get_discussion_link %> % if settings.MITX_FEATURES.get('ENABLE_FEEDBACK_SUBMISSION', False): <div class="help-tab"> <a href="#help-modal" rel="leanModal">${_("Help")}</a> </div> <section id="help-modal" class="modal"> <div class="inner-wrapper" id="help_wrapper"> <header> <h2>${_('{span_start}{platform_name}{span_end} Help').format(span_start='<span class="edx">', span_end='</span>', platform_name=settings.PLATFORM_NAME)}</h2> <hr> </header> <% discussion_link = get_discussion_link(course) if course else None %> % if discussion_link: <p>${_('For <strong>questions on course lectures, homework, tools, or materials for this course</strong>, post in the {link_start}course discussion forum{link_end}.').format( link_start='<a href="{url}" target="_blank">'.format(url=discussion_link), link_end='</a>', )} </p> % endif <p>${_('Have <strong>general questions about {platform_name}</strong>? You can find lots of helpful information in the {platform_name} {link_start}FAQ{link_end}.').format( link_start='<a href="{url}" target="_blank">'.format( url=marketing_link('FAQ') ), link_end='</a>', platform_name=settings.PLATFORM_NAME)} </p> <p>${_('Have a <strong>question about something specific</strong>? You can contact the {platform_name} general support team directly:').format(platform_name=settings.PLATFORM_NAME)}</p> <hr> <div class="help-buttons"> <a href="#" id="feedback_link_problem">${_('Report a problem')}</a> <a href="#" id="feedback_link_suggestion">${_('Make a suggestion')}</a> <a href="#" id="feedback_link_question">${_('Ask a question')}</a> </div> ## TODO: find a way to refactor this <div class="close-modal"> <div class="inner"> <p>✕</p> </div> </div> </div> <div class="inner-wrapper" id="feedback_form_wrapper"> <header></header> <form id="feedback_form" class="feedback_form" method="post" data-remote="true" action="/submit_feedback"> <div id="feedback_error" class="modal-form-error"></div> % if not user.is_authenticated(): <label data-field="name">${_('Name*')}</label> <input name="name" type="text"> <label data-field="email">${_('E-mail*')}</label> <input name="email" type="text"> % endif <label data-field="subject">${_('Briefly describe your issue*')}</label> <input name="subject" type="text"> <label data-field="details">${_('Tell us the details*')} <span class="tip">${_('Include error messages, steps which lead to the issue, etc')}</span></label> <textarea name="details"></textarea> <input name="issue_type" type="hidden"> % if course: <input name="course_id" type="hidden" value="${course.id | h}"> % endif <div class="submit"> <input name="submit" type="submit" value="Submit"> </div> </form> <div class="close-modal"> <div class="inner"> <p>✕</p> </div> </div> </div> <div class="inner-wrapper" id="feedback_success_wrapper"> <header> <h2>${_('Thank You!')}</h2> <hr> </header> <% dst = datetime.now(pytz.utc).astimezone(pytz.timezone("America/New_York")).dst() if dst: open_time = "13:00" close_time = "21:00" else: open_time = "14:00" close_time = "22:00" %> <p> ${_( 'Thank you for your inquiry or feedback. We typically respond to a request ' 'within one business day (Monday to Friday, {open_time} UTC to {close_time} UTC.) In the meantime, please ' 'review our {link_start}detailed FAQs{link_end} where most questions have ' 'already been answered.' ).format( open_time=open_time, close_time=close_time, link_start='<a href="{}" target="_blank">'.format(marketing_link('FAQ')), link_end='</a>' )} </p> <div class="close-modal"> <div class="inner"> <p>✕</p> </div> </div> </div> </section> <script type="text/javascript"> (function() { $(".help-tab").click(function() { $(".field-error").removeClass("field-error"); $("#feedback_form")[0].reset(); $("#feedback_form input[type='submit']").removeAttr("disabled"); $("#feedback_form_wrapper").css("display", "none"); $("#feedback_error").css("display", "none"); $("#feedback_success_wrapper").css("display", "none"); $("#help_wrapper").css("display", "block"); }); showFeedback = function(event, issue_type, title, subject_label, details_label) { $("#help_wrapper").css("display", "none"); $("#feedback_form input[name='issue_type']").val(issue_type); $("#feedback_form_wrapper").css("display", "block"); $("#feedback_form_wrapper header").html("<h2>" + title + "</h2><hr>"); $("#feedback_form_wrapper label[data-field='subject']").html(subject_label); $("#feedback_form_wrapper label[data-field='details']").html(details_label); event.preventDefault(); }; $("#feedback_link_problem").click(function(event) { showFeedback( event, gettext("problem"), gettext("Report a Problem"), gettext("Brief description of the problem*"), gettext("Details of the problem you are encountering*") + "<span class='tip'>" + gettext("Include error messages, steps which lead to the issue, etc.") + "</span>" ); }); $("#feedback_link_suggestion").click(function(event) { showFeedback( event, gettext("suggestion"), gettext("Make a Suggestion"), gettext("Brief description of your suggestion*"), gettext("Details*") ); }); $("#feedback_link_question").click(function(event) { showFeedback( event, gettext("question"), gettext("Ask a Question"), gettext("Brief summary of your question*"), gettext("Details*") ); }); $("#feedback_form").submit(function() { $("input[type='submit']", this).attr("disabled", "disabled"); }); $("#feedback_form").on("ajax:complete", function() { $("input[type='submit']", this).removeAttr("disabled"); }); $("#feedback_form").on("ajax:success", function(event, data, status, xhr) { $("#feedback_form_wrapper").css("display", "none"); $("#feedback_success_wrapper").css("display", "block"); }); $("#feedback_form").on("ajax:error", function(event, xhr, status, error) { $(".field-error").removeClass("field-error"); var responseData; try { responseData = jQuery.parseJSON(xhr.responseText); } catch(err) { } if (responseData) { $("[data-field='"+responseData.field+"']").addClass("field-error"); $("#feedback_error").html(responseData.error).stop().css("display", "block"); } else { // If no data (or malformed data) is returned, a server error occurred htmlStr = gettext("An error has occurred."); % if settings.FEEDBACK_SUBMISSION_EMAIL: htmlStr += " " + _.template( gettext("Please {link_start}send us e-mail{link_end}."), {link_start: '<a href="#" id="feedback_email">', link_end: '</a>'}, {interpolate: /\{(.+?)\}/g}) % else: // If no email is configured, we can't do much other than // ask the user to try again later htmlStr += gettext(" Please try again later."); % endif $("#feedback_error").html(htmlStr).stop().css("display", "block"); % if settings.FEEDBACK_SUBMISSION_EMAIL: $("#feedback_email").click(function(e) { mailto = "mailto:" + "${settings.FEEDBACK_SUBMISSION_EMAIL}" + "?subject=" + $("#feedback_form input[name='subject']").val() + "&body=" + $("#feedback_form textarea[name='details']").val(); window.open(mailto); e.preventDefault(); }); %endif } }); })(this) </script> %endif