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Draft of mobile FAQ

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docs/en_us/mobile/source/SFD_mobileFAQ.rst
......@@ -10,54 +10,103 @@ edX Mobile App FAQ
General Questions
*************************
* **How do I get the mobile app?**
================================
How do I get the mobile app?
================================
INSTRUCTIONS TO BE ADDED - WAITING FOR REVIEW
This beta version of the mobile app is only available for a few select courses. If you're registered for a course that's available on the mobile app, the instructor for the course will send or post a link that you can use to join the edX Android Beta Testers Google group. You can then install the edX mobile app.
* **How much does the app cost?**
Install the edX Mobile App Using Your Mobile Device
************************************************************
The app is free. You don't have to pay or buy anything to download or use it.
#. Click the link that you've received from your instructor to access the **edX Android Beta Testers** Google group.
#. On the **EdX Android Beta Testers** Google group page, tap **Join Group**.
#. In the dialog box that opens, select the options that you want, and then tap **Join this group**.
#. On the group's home page, tap the **Testing2** post.
#. On the **Testing2** page, tap the link to the app in the Google Play Store.
#. On the app's page in the Google Play Store, tap **Become a Tester**.
#. Tap the link under **Get the test version** to download the app from the Google Play Store.
#. On the app's page in the Google Play Store, tap **Install**, and then tap **Accept** to allow the app to access your device.
#. When the app finishes installing, click **Open**.
* **What platforms does the app run on?**
Our current beta app is available for Android smartphones. We're also working to make it available on Android tablets, iPhones, and iPads.
Install the edX Mobile App Using Your Computer
***************************************************
* **Which courses are available in the mobile app?**
#. Click the link that you've received from your instructor to access the **edX Android Beta Testers** Google group.
#. On the **EdX Android Beta Testers** Google group page, click **Join Group**.
#. In the dialog box that opens, select the options that you want, and then click **Join this group**.
#. On the group's home page, click the link to the app in the Google Play Store.
#. On the app's page in the Google Play Store, click **Become a Tester**.
#. Click the link under **Get the test version** to download the app from the Google Play Store.
#. Click **Install**. In the dialog box that opens, select the devices that you want to install the app on, and then click **OK**.
#. When you a see a message saying that the app has been installed, go to your device. Check the app list on your device for the edX app.
The following courses are currently available for the mobile beta:
* `edX - DemoX <https://www.edx.org/course/edx/edx-demox-1-demox-4116#.VCGNfytdUZY>`_: A fun and interactive course designed to help you explore the edX learning experience. Perfect to take before you start your course.
* `HarvardX - Poetry in America: The Poetry of Early New England <https://www.edx.org/course/harvardx/harvardx-ampox-1-poetry-america-poetry-2856#.VA9A57ywLfE>`_: This course, the first installment of the multi-part Poetry in America series, covers American poetry in cultural context through the year 1700. We begin with Puritan poets—some orthodox, some rebel spirits—who wrote and lived in early New England.
* `MITx - The Global History of Architecture, Part 1 <https://www.edx.org/course/mitx/mitx-4-605x-global-history-architecture-2721#.VA9BebywLfE>`_: This course is a history of architecture from a global perspective.
* `MITx - Circuits and Electronics <https://www.edx.org/course/mitx/mitx-6-002x-circuits-electronics-2606#.VA9BKrywLfE>`_: Teaches the fundamentals of circuit and electronic analysis.
* `DelftX - Solar Energy <https://www.edx.org/course/delftx/delftx-et-3034tu-solar-energy-1996#.VA9AQrywLfE>`_: Discover the power of solar energy and design a complete photovoltaic system.
* `LouvainX - Computer Programming <https://www.edx.org/course/louvainx/louvainx-louv1-1x-paradigms-computer-2751#.VA9B1LywLfE>`_: This course covers functional, object-oriented, and declarative dataflow programming in a unified framework, with practical code fragments and simple semantics.
* `LouvainX - Découvrir la science politique <https://www.edx.org/course/louvainx/louvainx-louv3x-decouvrir-la-science-2706#.VA9CILywLfE>`_: Décoder des enjeux politiques actuels à partir d’une boîte à outils de concepts fondamentaux et de postures critiques de la science politique. (Offered in French.)
* `UQx - Anthropology of Current World Issues <https://www.edx.org/course/uqx/uqx-world101x-anthropology-current-world-1666#.VA9CYbywLfE>`_: How is anthropology changing the world and what can you learn from this?
================================
How much does the app cost?
================================
The app is free. You don't have to pay or buy anything to download or use it.
* **Can I take a course entirely on my mobile device?**
This beta version of our mobile app is a companion app that you can use to watch course videos and see announcements and handouts. To complete readings, homework problems, and exams, you can tap **View on Web** in the bottom right corner of any screen to access the content in your browser, or you can complete assignments on your computer.
========================================
What platforms does the app run on?
========================================
* **How do I post questions on the discussion board?**
Our current beta app is available for Android smartphones. We're also working to make it available on Android tablets, iPhones, and iPads.
Right now, you can't participate in discussions by using the app. However, when you tap **View on Web** in the bottom right corner of any screen, the course opens in your browser. You can then tap the **Discussion** tab in your course to participate in discussions.
================================================
Which courses are available in the mobile app?
================================================
* **How do I change my download settings?**
The following courses are currently available for the mobile beta:
#. In the upper left corner of your home page, tap the menu icon.
#. In the list that appears, locate **SETTINGS: Download only on Wi-Fi**, and then tap the option's current setting to change it.
* `edX - DemoX <https://www.edx.org/course/edx/edx-demox-1-demox-4116#.VCGNfytdUZY>`_: A fun and interactive course designed to help you explore the edX learning experience. Perfect to take before you start your course.
* `HarvardX - Poetry in America: The Poetry of Early New England <https://www.edx.org/course/harvardx/harvardx-ampox-1-poetry-america-poetry-2856#.VA9A57ywLfE>`_: This course, the first installment of the multi-part Poetry in America series, covers American poetry in cultural context through the year 1700. We begin with Puritan poets—some orthodox, some rebel spirits—who wrote and lived in early New England.
* `MITx - The Global History of Architecture, Part 1 <https://www.edx.org/course/mitx/mitx-4-605x-global-history-architecture-2721#.VA9BebywLfE>`_: This course is a history of architecture from a global perspective.
* `MITx - Circuits and Electronics <https://www.edx.org/course/mitx/mitx-6-002x-circuits-electronics-2606#.VA9BKrywLfE>`_: Teaches the fundamentals of circuit and electronic analysis.
* `DelftX - Solar Energy <https://www.edx.org/course/delftx/delftx-et-3034tu-solar-energy-1996#.VA9AQrywLfE>`_: Discover the power of solar energy and design a complete photovoltaic system.
* `LouvainX - Computer Programming <https://www.edx.org/course/louvainx/louvainx-louv1-1x-paradigms-computer-2751#.VA9B1LywLfE>`_: This course covers functional, object-oriented, and declarative dataflow programming in a unified framework, with practical code fragments and simple semantics.
* `LouvainX - Découvrir la science politique <https://www.edx.org/course/louvainx/louvainx-louv3x-decouvrir-la-science-2706#.VA9CILywLfE>`_: Décoder des enjeux politiques actuels à partir d’une boîte à outils de concepts fondamentaux et de postures critiques de la science politique. (Offered in French.)
* `UQx - Anthropology of Current World Issues <https://www.edx.org/course/uqx/uqx-world101x-anthropology-current-world-1666#.VA9CYbywLfE>`_: How is anthropology changing the world and what can you learn from this?
.. note:: By default, the app is set so that it will only download content, including videos, if you're on a Wi-Fi network. If you change this setting, you may exceed the data allowance for your cellular plan.
========================================================
Can I take a course entirely on my mobile device?
========================================================
* **How do I un-enroll from a course?**
This beta version of our mobile app is a companion app that you can use to watch course videos and see announcements and handouts. To complete readings, homework problems, and exams, you can tap **View on Web** in the bottom right corner of any screen to access the content in your browser, or you can complete assignments on your computer.
To un-enroll from a course, visit the edX website on your mobile browser or on your computer.
========================================================
How do I post questions on the discussion board?
========================================================
* **How can I send questions or comments to edX?**
Right now, you can't participate in discussions by using the app. However, when you tap **View on Web** in the bottom right corner of any screen, the course opens in your browser. You can then tap the **Discussion** tab in your course to participate in discussions.
We'd love to receive your feedback on this beta version of our mobile app. In the app home page, tap the menu in the upper left corner, and then tap **Submit Feedback**.
========================================
How do I change my download settings?
========================================
#. In the upper left corner of your home page, tap the menu icon.
.. image:: /Images/Mob_Menu.png
:width: 300
:alt: Mobile home page with menu in upper left corner circled
#. In the list that appears, locate **SETTINGS: Download only on Wi-Fi**, and then tap the option's current setting to change it.
.. note:: By default, the app is set so that it will only download content, including videos, if you're on a Wi-Fi network. If you change this setting, you may exceed the data allowance for your cellular plan.
========================================
How do I un-enroll from a course?
========================================
To un-enroll from a course, visit the edX website on your mobile browser or on your computer.
================================================
How can I send questions or comments to edX?
================================================
We'd love to receive your feedback on this beta version of our mobile app. In the app home page, tap the menu in the upper left corner, and then tap **Submit Feedback**.
.. _Video Questions:
......@@ -66,51 +115,79 @@ General Questions
Video Questions
*************************
* **How do I download videos?**
================================
How do I download videos?
================================
To download videos, tap the download icon that appears to the right of each section, subsection, or video name. If you tap the download icon for a video, you'll download just that video. If you tap the download icon for a section or subsection, you'll download all of the videos in that section or subsection.
.. image:: /Images/Mob_DownloadIcon.png
:width: 300
:alt: List of sections with the download icon circled
To download videos, tap the download icon that appears to the right of each section, subsection, or video name. If you tap the download icon to the right of a section or subsection name, you'll download all of the videos in that section or subsection.
================================================
How much data will the videos in this app use?
================================================
SCREEN SHOT
Course videos are optimized for mobile playback, but watching or downloading any video can result in heavy data use. We recommend using a Wi-Fi connection if you intend to watch or download a lot of videos. The edX app has a **Download only on Wi-Fi** setting that's enabled by default to help you avoid using your cellular network accidentally.
* **How much data will the videos in this app use?**
========================================================================
What are the numbers to the right of section and subsection names?
========================================================================
Course videos are optimized for mobile playback, but watching or downloading any video can result in heavy data use. We recommend using a Wi-Fi connection if you intend to watch or download a lot of videos. The edX app has a **Download only on Wi-Fi** setting that's enabled by default to help you avoid using your cellular network accidentally.
The number to the right of a section or subsection name is the number of videos in that section or subsection.
* **What are the numbers to the right of section and subsection names?**
.. image:: /Images/Mob_NumberVideos.png
:width: 300
:alt: List of sections with the number of videos circled
The number to the right of a section or subsection name is the number of videos in that section or subsection.
========================================================
What are the circles to the left of the video name?
========================================================
SCREEN SHOT
The circle indicates whether you've watched a video. A blue circle means that you haven't started watching the video. A half-filled circle means that you've watched part of the video. A gray circle means that you've watched the entire video.
* **What are the circles to the left of the video name?**
========================================
How can I make the video full screen?
========================================
The circle indicates whether you've watched a video. A blue circle means that you haven't started watching the video. A half-filled circle means that you've watched part of the video. A gray circle means that you've watched the entire video.
Tilt your phone until the video changes to landscape, or tap the full screen icon in the bottom right corner of the video screen.
* **How can I make the video full screen?**
.. image:: /Images/Mob_FullScreenIcon.png
:width: 300
:alt: Video in windowed mode with full screen icon circled
Tilt your phone until the video changes to landscape, or tap the full screen icon in the bottom right corner of the video screen.
==================================
How can I see captions?
==================================
* **How can I see captions?**
When you're playing a video, tap the gear icon in the lower right corner, and then tap **Closed Captions**. If the video has captions, a list of available languages for the captions appears. Tap the language that you want in the list. Some captions are available in just one language, and others are available in several languages.
When you're playing a video, tap the gear icon in the lower right corner, and then tap Closed Captions. If the video has captions, you can select one of the languages in the list to see the captions.
SCREEN SHOT
.. image:: /Images/Mob_CCwithLanguages.png
:width: 500
:alt: Video with closed caption language menu visible
* **If I watch a course video in the mobile app, and then I access the course on a computer, will I be in the same place in the course?**
========================================================================================================================================
If I watch a course video in the mobile app, and then I access the course on a computer, will I be in the same place in the course?
========================================================================================================================================
Right now, your course activity on the mobile app doesn't affect your course activity on your computer. That is, if you use your computer to access the course, and then you watch a few videos on your mobile device, the next time you access the course with your computer you'll return to the last page that you viewed on your computer. You won't go to the last video that you watched on your mobile device.
Right now, your course activity on the mobile app doesn't affect your course activity on your computer. That is, if you use your computer to access the course, and then you watch a few videos on your mobile device, the next time you access the course with your computer you'll return to the last page that you viewed on your computer. You won't go to the last video that you watched on your mobile device.
* **Can I speed up the videos?**
==================================
Can I speed up the videos?
==================================
Currently, the videos only run in their original speeds. We're currently working on the ability to change video speeds.
Currently, the videos only run in their original speeds. We're currently working on the ability to change video speeds.
* **How do I delete downloaded videos?**
==================================
How do I delete downloaded videos?
==================================
#. In the upper left corner of your home page, tap the menu icon, and then tap **My Videos**.
#. Tap the course that has the video that you want to delete.
#. At the bottom of the screen, tap **Edit**.
#. Tap to select the box that appears to the right of the video name, and then tap **Delete** at the bottom of the screen.
#. In the **Confirm Delete** dialog box, tap **Delete**.
#. In the upper left corner of your home page, tap the menu icon, and then tap **My Videos**.
#. Tap the course that has the video that you want to delete.
#. At the bottom of the screen, tap **Edit**.
#. Tap to select the box that appears to the right of the video name, and then tap **Delete** at the bottom of the screen.
#. In the **Confirm Delete** dialog box, tap **Delete**.
.. _Troubleshooting:
......@@ -119,9 +196,11 @@ Video Questions
Troubleshooting
*************************
* **I get a "This video is not available" screen when I try to watch a video. What can I do?**
======================================================================================================
I get a "This video is not available" screen when I try to watch a video. What can I do?
======================================================================================================
If you run into problems, make sure you have an Internet connection. If problems persist, let us know: go to the app home page, tap the menu in the upper left corner, and then tap **Submit Feedback**.
If you run into problems, make sure you have an Internet connection. If problems persist, let us know: go to the app home page, tap the menu in the upper left corner, and then tap **Submit Feedback**.
docs/en_us/mobile/source/conf.py
......@@ -37,7 +37,7 @@ master_doc = 'index'
# General information about the project.
project = u'Building and Running an edX Course'
project = u'edX Mobile for Students'
copyright = u'2014, edX'
# The short X.Y version.
......
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