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Commit 1f633116 by Victor Shnayder
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Update FAQ (LH #125)

parent 37a9dccb
Showing with 36 additions and 26 deletions
lms/templates/static_templates/help.html
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</div>
</article>
<article class="response">
<h3 class="question">How can I help edX?</h3>
<div class ="answer" id="edx_basics_faq_answer_6">
<p>You may not realize it, but just by taking a course you are helping edX. That’s because the edX platform has been specifically designed to not only teach, but also gather data about learning. EdX will utilize this data to find out how to improve education online and on-campus.</p>
</div>
</article>
<article class="response">
<h3 class="question">When does my course start and/or finish?</h3>
<div class ="answer" id="edx_basics_faq_answer_7">
<p>You can find the start and stop dates for each course on each course description page.</p>
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</div>
</article>
<article class="response">
<h3 class="question">What happens if I have to quit a course, are there any penalties, will I be able to take another course in the future?</h3>
<h3 class="question">What happens if I have to quit a course? Are there any penalties? Will I be able to take another course in the future?</h3>
<div class ="answer" id="edx_basics_faq_answer_10">
<p>You may unregister from an edX course at anytime, there are absolutely no penalties associated with incomplete edX studies, and you may register for the same course (provided we are still offering it) at a later time.</p>
</div>
......@@ -147,85 +141,94 @@
<p>The Discussion Forums are the best place to reach out to the edX teaching team for your class, and you don’t have to wait in line or rearrange your schedule to fit your professor’s – just post your questions. The response isn’t always immediate, but it’s usually pretty darned quick.</p>
</div>
</article>
</section>
<section id="getting_help_faq" class="category">
<h2>Getting Help</h2>
<article class="response">
<h3 class="question">Getting help.</h3>
<div class="answer" id="classes_faq_answer_10">
<p>You have a vibrant, global community of fellow online learners available 24-7 to help with the course within the framework of the Honor Code, as well as support from the TAs who monitor the course. Take a look at the course’s Discussion Forum where you can review questions, answers and comments from fellow online learners, as well as post a question.</p>
</div>
</article>
<article class="response">
<h3 class="question">Can I re-take a course?</h3>
<div class ="answer" id="getting_help_faq_answer_0">
<div class ="answer" id="classes_faq_answer_11">
<p>Good news: there are unlimited "mulligans" in edX. You may re-take edX courses as often as you wish. Your performance in any particular offering of a course will not effect your standing in future offerings of any edX course, including future offerings of the same course.</p>
</div>
</article>
<article class="response">
<h3 class="question">Enrollment for a course that I am interested in is open, but the course has already started. Can I still enroll?</h3>
<div class ="answer" id="getting_help_faq_answer_1">
<div class ="answer" id="classes_faq_answer_12">
<p>Yes, but you will not be able to turn in any assignments or exams that have already been due. If it is early in the course, you might still be able to earn enough points for a certificate, but you will have to check with the course in question in order to find out more.</p>
</div>
</article>
<article class="response">
<h3 class="question">Is there an exam at the end?</h3>
<div class ="answer" id="getting_help_faq_answer_2">
<div class ="answer" id="classes_faq_answer_13">
<p>Different courses have slightly different structures. Please check the course material description to see if there is a final exam or final project.</p>
</div>
</article>
<article class="response">
<h3 class="question">Will the same courses be offered again in the future?</h3>
<div class ="answer" id="getting_help_faq_answer_3">
<div class ="answer" id="classes_faq_answer_14">
<p>Existing edX courses will be re-offered, and more courses added.</p>
</div>
</article>
</section>
<section id="certificates_and_credits_faq" class="category">
<h2>Certificates & Credits</h2>
<article class="response">
<h3 class="question">Will I get a certificate for taking an edX course?</h3>
<div class ="answer" id="getting_help_faq_answer_4">
<div class="answer" id="certificates_and_credits_faq_answer_0">
<p>Online learners who receive a passing grade for a course will receive a certificate of mastery from edX and the underlying X University that offered the course. For example, a certificate of mastery for MITx’s 6.002x Circuits & Electronics will come from edX and MITx.</p>
</div>
</article>
<article class="response">
<h3 class="question">How are edX certificates delivered?</h3>
<div class ="answer" id="getting_help_faq_answer_5">
<div class ="answer" id="certificates_and_credits_faq_answer_1">
<p>EdX certificates are delivered online through edx.org. So be sure to check your email in the weeks following the final grading – you will be able to download and print your certificate.</p>
</div>
</article>
<article class="response">
<h3 class="question">What is the difference between a proctored certificate and an honor code certificate?</h3>
<div class ="answer" id="getting_help_faq_answer_6">
<div class ="answer" id="certificates_and_credits_faq_answer_2">
<p>A proctored certificate is given to students who take and pass an exam under proctored conditions. An honor-code certificate is given to students who have completed all of the necessary online coursework associated with a course and have signed <link> the edX honor code </link>.</p>
</div>
</article>
<article class="response">
<h3 class="question">Yes. The requirements for both certificates can be independently satisfied.</h3>
<div class ="answer" id="getting_help_faq_answer_7">
<p>It is certainly possible to pass an edX course if you miss a week; however, coursework is progressive, so you should review and study what you may have missed. You can check your progress dashboard in the course to see your course average along the way if you have any concerns.</p>
<h3 class="question">Can I get both a proctored certificate and an honor code certificate?</h3>
<div class="answer" id="certificates_and_credits_faq_answer_3">
<p>Yes. The requirements for both certificates can be independently satisfied.</p>
</div>
</article>
<article class="response">
<h3 class="question">Will my grade be shown on my certificate?</h3>
<div class ="answer" id="getting_help_faq_answer_8">
<div class ="answer" id="certificates_and_credits_faq_answer_4">
<p>No. Grades are not displayed on either honor code or proctored certificates.</p>
</div>
</article>
<article class="response">
<h3 class="question">How can I talk to professors, fellows and teaching assistants?</h3>
<div class ="answer" id="getting_help_faq_answer_9">
<div class ="answer" id="certificates_and_credits_faq_answer_5">
<p>The Discussion Forums are the best place to reach out to the edX teaching team for your class, and you don’t have to wait in line or rearrange your schedule to fit your professor’s – just post your questions. The response isn’t always immediate, but it’s usually pretty darned quick.</p>
</div>
</article>
<article class="response">
<h3 class="question">The only certificates distributed with grades by edX were for the initial prototype course.</h3>
<div class ="answer" id="getting_help_faq_answer_10">
<div class ="answer" id="certificates_and_credits_faq_answer_6">
<p>You may unregister from an edX course at anytime, there are absolutely no penalties associated with incomplete edX studies, and you may register for the same course (provided we are still offering it) at a later time.</p>
</div>
</article>
<article class="response">
<h3 class="question">Will my university accept my edX coursework for credit?</h3>
<div class ="answer" id="getting_help_faq_answer_11">
<div class ="answer" id="certificates_and_credits_faq_answer_7">
<p>Each educational institution makes its own decision regarding whether to accept edX coursework for credit. Check with your university for its policy.</p>
</div>
</article>
<article class="response">
<h3 class="question">I lost my edX certificate – can you resend it to me?</h3>
<div class ="answer" id="getting_help_faq_answer_12">
<div class ="answer" id="certificates_and_credits_faq_answer_8">
<p>Please log back in to your account to find certificates from the same profile page where they were originally posted. You will be able to re-print your certificate from there.</p>
</div>
</article>
......@@ -292,6 +295,13 @@
<p>Please check your browser and settings. We recommend downloading the current version of Firefox or Chrome. Alternatively, you may re-register with a different email account. There is no need to delete the old account, as it will disappear if unused.</p>
</div>
</article>
<article class="response">
<h3 class="question">How can I help edX?</h3>
<div class ="answer" id="edx_basics_faq_answer_6">
<p>You may not realize it, but just by taking a course you are helping edX. That’s because the edX platform has been specifically designed to not only teach, but also gather data about learning. EdX will utilize this data to find out how to improve education online and on-campus.</p>
</div>
</article>
</section>
</section>
......@@ -299,7 +309,7 @@
<nav class="categories">
<a href="#edx_basics_faq">edX Basics</a>
<a href="#classes_faq">The Classes</a>
<a href="#getting_help_faq">Getting Help</a>
<a href="#certificates_and_credits_faq">Certificates and Credits</a>
<a href="#open_source_faq">edX & Open source</a>
<a href="#other_help_faq">Other Help Questions - Account Questions</a>
</nav>
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