.. _SFD Mobile FAQ:

########################
edX Mobile App FAQ
########################

.. _General Questions:

*************************
General Questions
*************************

================================
How do I get the mobile app?
================================

This beta version of the mobile app is only available for a few select courses.
If you're registered for a course that's available on the mobile app, the
instructor for the course will send or post a link that you can use to join the
**edX Android Beta Testers** Google group. You can then install the edX mobile
app by using either your mobile device or your computer.

Install the edX Mobile App Using Your Mobile Device
************************************************************

#. Click the link that you've received from your instructor to access the **edX
   Android Beta Testers** Google group.
#. On the **EdX Android Beta Testers** Google group page, tap **Join Group**.
#. In the dialog box that opens, select the options that you want, and then tap
   **Join this group**.
#. On the group's home page, tap the **Announcing edX beta app for Android
   smartphone** post.
#. On the **Announcing edX beta app for Android smartphone** page, tap the link
   to the app in the Google Play store.
#. On the app's page in the Google Play store, tap **Become a Tester**.
#. Tap the link under **Get the test version** to download the app from the
   Google Play store.
#. On the app's page in the Google Play store, tap **Install**, and then tap
   **Accept** to allow the app to access your device.
#. When the app finishes installing, click **Open**.


Install the edX Mobile App Using Your Computer
***************************************************

#. Click the link that you've received from your instructor to access the **edX
   Android Beta Testers** Google group.
#. On the **EdX Android Beta Testers** Google group page, click **Join Group**.
#. In the dialog box that opens, select the options that you want, and then
   click **Join this group**.
#. On the group's home page, click the link to the app in the Google Play store.
#. On the app's page in the Google Play store, click **Become a Tester**.
#. Click the link under **Get the test version** to download the app from the
   Google Play store.
#. Click **Install**. In the dialog box that opens, select the devices that you
   want to install the app on, and then click **OK**.
#. When you a see a message saying that the app has been installed, go to your
   device. Check the app list on your device for the edX app.


================================
How much does the app cost?
================================

The app is free. You don't have to pay or buy anything to download or use it.

========================================
What platforms does the app run on?
========================================

Our current beta app is available for Android smartphones. We're also working to
make it available on Android tablets, iPhones, and iPads.

================================================
Which courses are available in the mobile app?
================================================

The following courses are currently available for the mobile beta. We'll be
adding more courses over the next few weeks, so check the **EdX Android Beta
Testers** Google group page for updates.

* `edX - DemoX <https://www.edx.org/course/edx/edx-
  demox-1-demox-4116#.VCGNfytdUZY>`_: A fun and interactive course designed to
  help you get to know the edX learning experience. Perfect to take before you
  start another course.

* `MITx 6.002x - Circuits and Electronics
  <https://www.edx.org/course/mitx/mitx-6-002x-circuits-
  electronics-2606#.VDKwoSldV58>`_: A course that teaches the fundamentals of
  circuit and electronic analysis.

* `MITx 4.605x - A Global History of Architecture — Part 1
  <https://www.edx.org/course/mitx/mitx-4-605x-global-history-
  architecture-2721#.VDKwoildV58>`_: A history of architecture from a global
  perspective.

* `DelftX ET.3034TU - Solar Energy <https://www.edx.org/course/delftx/delftx-et-
  3034tu-solar-energy-1996#.VDKwpCldV58>`_: A course that allows students to
  discover the power of solar energy and design a complete photovoltaic system.

========================================================
Can I take a course entirely on my mobile device?
========================================================

This beta version of our mobile app is a companion app that you can use to watch
course videos and see announcements and handouts. To complete readings, homework
problems, and exams, you can tap **View on Web** in the bottom right corner of
any screen to access the content in your browser, or you can complete
assignments on your computer.

========================================================
How do I post questions on the discussion board?
========================================================

Right now, you can't participate in discussions by using the app. However, when
you tap **View on Web** in the bottom right corner of any screen, the course
opens in your browser. You can then tap the **Discussion** tab in your course to
participate in discussions.

========================================
How do I change my download settings?
========================================

#. In the upper left corner of your **My Courses** page, tap the menu icon.

   .. image:: /Images/Mob_Menu.png
      :width: 300
      :alt: Mobile "My Courses" page with an arrow pointing to the menu in the upper left corner

#. In the list that appears, locate **SETTINGS: Download only on Wi-Fi**, and
   then tap the option's current setting to change it.

.. note:: By default, the app is set so that it will only download content, 
  including videos, if you're on a Wi-Fi network. If you change this setting, 
  you may exceed the data allowance for your cellular plan.

========================================
How do I un-enroll from a course?
========================================

To un-enroll from a course, visit the edX website on your mobile browser or on
your computer.

================================================
How can I send questions or comments to edX?
================================================

We'd love to receive your feedback on this beta version of our mobile app. In
the app home page, tap the menu in the upper left corner, and then tap **Submit
Feedback**.


.. _Video Questions:

*************************
Video Questions
*************************

================================
How do I download videos?
================================

To download videos, tap the download icon that appears to the right of each
section, subsection, or video name. If you tap the download icon for a video,
you'll download just that video. If you tap the download icon for a section or
subsection, you'll download all of the videos in that section or subsection.

.. image:: /Images/Mob_DownloadIcon.png
   :width: 300
   :alt: List of sections with the download icon circled

================================================
How much data will the videos in this app use?
================================================

Course videos are optimized for mobile playback, but watching or downloading any
video can result in heavy data use. We recommend using a Wi-Fi connection if you
intend to watch or download a lot of videos. The edX app has a **Download only
on Wi-Fi** setting that's enabled by default to help you avoid using your
cellular network accidentally.

========================================================================
What are the numbers to the right of section and subsection names?
========================================================================

The number to the right of a section or subsection name is the number of videos
in that section or subsection.

.. image:: /Images/Mob_NumberVideos.png
   :width: 300
   :alt: List of sections with the number of videos circled

========================================================
What are the circles to the left of the video name?
========================================================

The circle indicates whether you've watched a video. A blue circle means that
you haven't started watching the video. A half-filled circle means that you've
watched part of the video. A gray circle means that you've watched the entire
video.

========================================
How can I make the video full screen?
========================================

Tilt your phone until the video changes to landscape, or tap the full screen
icon in the bottom right corner of the video screen.

.. image:: /Images/Mob_FullScreenIcon.png
   :width: 300
   :alt: Video in windowed mode with full screen icon circled

==================================
How can I see captions?
==================================

When you're playing a video, tap the gear icon in the lower right corner, and
then tap **Closed Captions**. If the video has captions, a list of available
languages for the captions appears. Tap the language that you want in the list.
Some captions are available in just one language, and others are available in
several languages.

.. image:: /Images/Mob_CCwithLanguages.png
   :width: 500
   :alt: Video with closed caption language menu visible

========================================================================================================================================
If I watch a course video in the mobile app, and then I access the course on a computer, will I be in the same place in the course?
========================================================================================================================================

Right now, your course activity on the mobile app doesn't affect your course
activity on your computer. That is, if you use your computer to access the
course, and then you watch a few videos on your mobile device, the next time you
access the course with your computer you'll return to the last page that you
viewed on your computer. You won't go to the last video that you watched on your
mobile device.

==================================
Can I speed up the videos?
==================================

Currently, the videos only run in their original speeds. We're currently working
on the ability to change video speeds.

==================================
How do I delete downloaded videos?
==================================

#. In the upper left corner of your home page, tap the menu icon, and then tap
   **My Videos**.
#. Tap the course that has the video that you want to delete.
#. At the bottom of the screen, tap **Edit**.
#. Tap to select the box that appears to the right of the video name, and then
   tap **Delete** at the bottom of the screen.
#. In the **Confirm Delete** dialog box, tap **Delete**.


.. _Troubleshooting:

*************************
Troubleshooting
*************************

======================================================================================================
I get a "This video is not available" screen when I try to watch a video. What can I do?
======================================================================================================

If you run into problems, make sure you have an Internet connection. If problems
persist, let us know: go to your **My Courses** page on the app, tap the menu
icon in the upper left corner, and then tap **Submit Feedback**.
